Pre-Walk Preparation
- Establish clear objectives for the walk
- Review past Gemba walk findings and improvement actions
- Select specific processes and areas for observation
- Notify and engage relevant department personnel
- Prepare focused questions based on observation goals
Observation & Interaction
- Conduct observations respectfully without disruption
- Ask open-ended questions to gather meaningful insights
- Identify visible wastes, bottlenecks, and inefficiencies
- Engage workers to understand challenges and ideas
- Document findings clearly with supporting evidence
Post-Walk Review
- Debrief immediately to consolidate findings and insights
- Prioritize identified issues based on impact and urgency
- Assign clear action items with designated owners and timelines
- Communicate findings and actions transparently to teams
- Schedule follow-up to ensure implementation and effectiveness
Continuous Improvement Follow-Up
- Monitor progress of assigned actions regularly
- Evaluate improvements through key performance indicators
- Adjust improvement strategies based on feedback
- Celebrate successes and communicate broadly
- Institutionalize learnings into standard operating procedures